Terms and Conditions

Return of goods / Cancellation of Order

If you are not completely satisfied with your purchase for any reason, simply return the product to us in its original condition, including all original packaging and documentation within 7 days of receiving your order. We do however reserve the right to charge for any carriage charges that may be involved. We also reserve the right to refuse credit or replacements if returned goods are damaged or of sub-standard condition.

Shortages or missing items must be reported within 7 days.

Delivery

Online Delivery charges within Mainland UK Subject to availability, your order will be delivered within three to five working days. Our standard delivery charge’s are £9.95 for orders under £150.00 and / Free on orders over £150.00 nett value.
Please note the following will incurr an extra shipping cost, please see your shipping calculator for costs: Highlands of Scotland, Scottish Isles, Northern Ireland, Channel Islands, Isle of Man and Scilly Isles.

Please Note:

  • Working day excludes Saturday, Sunday and bank holidays.
  • Delivery times are subject to the availability of goods
  • We only deliver within the UK.

We use two main types of delivery service dependent on the weight, size and value of the order:

  • Royal Mail First Class Post
  • Courier service

Prices

All prices are inclusive of VAT unless otherwise stated. We reserve the right to change prices without notice. To remain competitive and offer you our customers the best value for money prices will go down as well as up from time to time depending upon market fluctuation. For bulk orders of single products please contact us for prices or view our online store. Please note that credit card payments will attract a 2% fee on your total order.

Please also see our Terms and Conditions for Training Courses.

Postage will be added at the checkout. If you have any questions about products or you require a product we do not sell on our website please e-mail us or call on:

0370 850 1186

or from abroad on: 
+44(0) 01757 638853

 

Working with the City of York Council Working with the City of York Council Member of Association of First Aiders Working with the City of York Council